We’ve all been there, feeling like Cinderella before her ball at your Airbnb. Doing the dishes, the laundry, and everything else you can to leave no trace behind.
Many Australians have become fed up with cleaning expectations placed on guests at Airbnb residences, especially given the cleaning fee that is charged with each stay.
As it turns out, Airbnb Australia boss Susan Wheeldon agrees.
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“We believe guests should not have to strip the bed, do the laundry, or vacuum when leaving their Airbnb,” Susan told News.com.au.
What are the Airbnb cleaning requirements?
In the past, you didn’t know what cleaning rules your Airbnb host had until after you booked.
But now, there are “transparent checkout instructions” Susan explained, which are “clearly displayed on the listing page before a guest books a listing.”
Airbnb Australia’s cleaning requirements are as follows; gather used towels, throw rubbish away, turn things off, and return keys. That’s it.
Airbnb’s country manager for Australia and New Zealand, went on: “We think it’s reasonable to ask guests – just like they would when leaving their own home.”
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Susan’s comments came after an engineering director at Google shared their frustrations on Twitter.
“I know I’d been warned, but I think Airbnb is over for me — a host is angry with us because we didn’t vacuum. Mind you, we paid a $185 cleaning fee, stripped the beds, and took the trash to the local trash center,” he wrote on Twitter.
Airbnb listened to their guest’s feedback by updating “our processes so guests can give feedback on checkout instructions, and listings with repeated low ratings from unreasonable chores will be removed from Airbnb.”
Since then, 12,000 listings have been removed worldwide since April.
