A Kmart shopper in Queensland has been left feeling embarrassed and mentally stressed following Kmart staff falsely accusing her of stealing from the popular chain.
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Bharathi Ranjit Singh left an emotional post on the Kmart Australia Facebook page to detail the awful experience of having police officers knock on her family home and accuse her of shoplifting from the Mt Ommaney store, weeks after the purchase was made.
In the lengthy post – posted on social media over the weekend – a distraught sounding Ms Singh details how she and her husband visited the store in Brisbane’s south-west last month and purchased a meagre $21 worth of products.
Weeks later, police officers arrived on the Singh’s door to accuse the Aussie couple of shoplifting.
The Facebook post reads:
“Surprise and shocked. We quickly apologised and said we didn’t know how that could be possible.
“The officers narrating the report made by Kmart said that he made the purchase, scanned the FlyBuys and just walked away to the car.
“Kmart staff, noticing that, followed him to the car and took a snap photo of the car registration.”
It is at this point where a flustered Ms Singh is asked by law enforcement to show the receipts of her week’s old purchases.
“We usually don’t print receipts.
“I calmed down and took a couple of minutes to review our transactions on the card.
“The cops were professional and said that is good enough and we are not in trouble.
“I am so mad at Kmart Mt Ommaney management team for messing up my weekend and causing me unnecessary mental stress.
“(It) was quite embarrassing having the cops present in front of the house interrogating and was drawing a lot of attention.”
Singh then writes that the store and its employees caused her ‘unnecessary metal stress’.
Kmart has since apologised to Ms Singh by releasing the following statement:
“We’re sorry to hear about your experience with our Mt Ommaney store,” Kmart wrote on the post.
“We can understand how disappointing this situation would have been for yourself and your husband, and we apologise for the inconvenience caused.
“We’d really like the opportunity to follow this up with you.”
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